Legal notice

Act on Specified Commercial Transactions

Vendor
Because Co., Ltd.

Store Name
[Official] because Online Store

Operations Manager
Kazunori Watanabe

Postal Code
157-0072

Address
3-12-12 Soshigaya, Setagaya-ku, Tokyo

Contact Information
[Customer Center]
Email: because_support@ec.because-jp.com
Tel: 06-6131-7119
(Weekdays 10:00–18:00 / Closed on weekends and holidays)

Sales Price
Listed on each product page. All prices include tax.

Delivery Timing
Orders will be shipped within 2–7 business days of confirmation.
Items currently out of stock will be shipped once they arrive.

Payment Methods
We accept the following payment methods: credit card, PayPay, Merpay, Rakuten Pay, Paidy, Apple Pay, Google Pay, and d-Barai. Accepted credit cards are VISA, Mastercard, American Express, and JCB (one-time payment only). Payment is finalized upon completion of your order, and the amount will be debited from your account in accordance with your card issuer's terms.

Defective Products
We take the utmost care regarding product quality; however, should you receive a defective item, an incorrect item due to our error, or an item damaged during shipping, please contact us within 7 days of delivery. We will then provide instructions regarding the return process. Once we receive and inspect the returned item, we will exchange it for a non-defective product at our expense. Please feel free to contact us with any questions or inquiries.

Returns and Refunds
We do not accept returns based on customer preference, except in cases where the product is defective. Please refer here for details.

Return Period
Please contact us within 7 days of delivery (applicable only to unused items found to be defective).

Return Shipping Costs
We will cover the return shipping costs for defective items or items damaged during transit.

Business Days
Weekdays, excluding weekends, national holidays, the year-end/New Year period, Golden Week, summer holidays, and irregular closures (please note that we may close without prior notice). Orders and inquiries are accepted 24 hours a day, 365 days a year (excluding times of system maintenance, etc.); however, order processing and responses to inquiries will be handled sequentially starting on the next business day.