Inquiries
Before submitting an inquiry, please refer to our "Frequently Asked Questions" or "Usage Guide."
For other questions, please contact us using the information below.
For questions or repair requests regarding products purchased at physical stores or other online shops, please contact the place of purchase directly.
Please note that it may take several days to respond to your inquiry depending on its content.
※Inquiries received on Saturdays, Sundays, public holidays, Golden Week, summer holidays, New Year's holidays, or irregular closing days will be handled sequentially from the next business day (weekdays).
※Business hours may change or we may be closed without prior notice. Please be aware of this in advance.
※Depending on your usage environment or anti-spam settings, you may not receive our reply.
※Personal information collected during inquiries will be handled in accordance with our company's privacy policy.